Operating a dry cleaning business can be a rewarding pursuit. You are providing a necessary service, and you get to form professional relationships with people that can last for years. In order to run any type of business effectively, you must be efficient. This is especially true in the dry cleaning business. Consider these tips for keeping your business booming and your clients happy.
Provide Text Updates
Today’s world is a fast-paced one where phone calls are often overlooked or ignored. People are much more likely to respond to a text message, so use this to your advantage. Instead of wasting your time calling clients about ready-to-go garments, use a dry cleaning mobile phone delivery software. You can ask clients when they drop off clothing if they prefer a text or phone call or both.
Get Clothes Done on Time
If you are unable to meet your promised deadlines, your clients will likely take their clothing somewhere else next time. If you cannot reasonably have a garment finished by a certain date, do not guarantee it. Essentially, you should not be making any promises that you cannot keep. It is better to tell clients that you will have their garments done at a later date and deliver earlier than the other way around.
Follow Up With Clients
Because people stay so busy, you may have clients who forget to pick up their garments from time to time. Make sure that you are following up with these people and reminding them about their clothing. This will help you avoid having a pile of clothing in your storage room, and you will also make sure that you are getting paid for services on time.
When you keep these simple tips in mind, you can be on your way to enjoy a lucrative and successful dry cleaning business.